WHAT TIME IS CHECK-IN?
Check-in time is from 3pm.
WHAT TIME IS CHECK-OUT?
Check-out time is by 12 noon on the day of departure.
CAN I HAVE A LATE CHECK-OUT?
We try to be as accommodating as possible. Please communicate with Reception, and we will advise on possibilities and charges.
WHAT IS THE CANCELLATION POLICY?
A full refund is made on room bookings with flexible cancellation conditions, if we are notified in writing by 3pm, 24 hours prior to your date of arrival.
WHAT ARE YOUR BREAKFAST TIMES?
Breakfast is served in our Brasserie between 7am and 11am Monday to Saturday, with an extended service until midday on Sundays. Both a continental and made to order cooked breakfast are available, along with a Bloody Mary and Mimosa station.
HOW DO I MAKE A GROUP RESERVATION?
For group availability, rates and conditions, please contact us at email@example.com or call +44 (0)131 525 8333.
HOW DO I BOOK A MEETING, WEDDING OR SPECIAL EVENT?
Please contact our dedicated events team on firstname.lastname@example.org, or call +44 (0)131 525 8331.
HOW DO I CONTACT CONCIERGE FOR ADVANCE RESTAURANT, THEATRE, TRAVEL AND OTHER RESERVATIONS?
Please email our concierge team on email@example.com, or call +44 (0)131 525 8200.
HOW DO I GET TO THE HOTEL?
Please visit the Location section of this website for full details and directions.
WHAT IS THE NEAREST TRAIN STATION?
In normal traffic, Edinburgh’s Waverley Station is a 2-minute taxi ride or 5-minute walk from our hotel.
HOW NEAR ARE YOU TO EDINBURGH AIRPORT?
Edinburgh Airport is about a 30-minute taxi ride from our hotel in normal traffic. In addition, we are located on the final ‘tram’ stop on a line that runs from the city centre to the airport. The stop is called York Place, and is located opposite the hotel.
IS PARKING AVAILABLE?
We can provide secure parking (including disabled parking space) through the adjacent Q-Park, with guests of The Glasshouse Hotel receiving an exclusive 20% discount on the final bill. During the week, standard Q Park fees cost £18 per night for 24 hours; not including the discount. The Glasshouse does not offer a valet service. Please use the postcode EH1 3AN in your sat nav or Google maps to find the car park entrance.
CAN YOU HELP ARRANGING TOURS/VISITS TO ATTRACTIONS?
Yes, we are able to assist in a number of ways. We offer two excursion packages: a historical and ghostly Edinburgh tour and a Loch Ness and Whisky tour. Both of our packages include accommodation at The Glasshouse. Any other bookings, please speak to our concierge team by contacting firstname.lastname@example.org, or call +44 (0)131 525 8200. Please remember, all tickets are subject to availability.
IS INTERNET ACCESS AVAILABLE?
Super-fast Fibre Optic WiFi access is complimentary throughout the hotel, in all guest rooms and public areas.
DO YOU PROVIDE SECURE ACCESS?
All guest rooms and public areas (apart from hotel reception) are located via the building’s third floor and are accessible by key-cards only.
DO YOU OFFER SPECIAL RATES FOR FREQUENT CORPORATE TRAVELLERS?
Yes, we can arrange preferential rates for regular business guests, as well as negotiating directly with companies. For more information, contact Andrew Brown on email@example.com.
DO YOU HAVE 24-ROOM SERVICE?
DO YOU HAVE A GYM?
We don’t have a gym on site, but our guests can access Nuffield Health located at the Omni Centre next door, which is a minute’s walk away from the hotel. Running machines, free weights and Technogym equipment are all available as well as personal trainers. There is a £10 per person, per day, charge for use of the facilities, which can be added to your room bill.
WHAT ARE THE GYM OPENING TIMES?
6.30am to 10.30pm Monday to Friday, and 8am to 8pm at weekends.
ARE RESTAURANT RESERVATIONS AT YOUR OBSERVATORY RESTAURANT NECESSARY FOR RESIDENT GUESTS?
We advise it, but we also prioritise our in-house guests. We would always recommend it for parties in excess of six.
DO YOU HAVE SPECIAL FACILITIES FOR CHILDREN?
On request we can warm bottles, provide cots and high chairs.
CAN KIDS SHARE MY ROOM?
All room categories can accommodate a complimentary cot. Children can share their parents’ room up to the age of 12 in any room defined as a suite. An extra bed is provided at £25 per night, with a limit of two extra beds per room.
DO YOU HAVE CONNECTING ROOMS?
Yes. Please discuss your requirements on booking, and we will ensure we provide the best possible solution.
DO YOUR ROOM RATES INCLUDE VAT?
DO YOU HAVE WHEELCHAIR ACCESSIBLE ROOMS?
ARE PETS ALLOWED?
Unfortunately not. However, we do allow assistance dogs into the hotel.
DO YOU HAVE SMOKING ROOMS?
The hotel is fully non-smoking. However, smoking is permitted on the hotel’s roof terrace.
IS THE HOTEL AIR-CONDITIONED?
Yes, throughout, with individual temperature-control panels in every guestroom.
CAN YOU ARRANGE EXECUTIVE TRANSPORT?
Yes, through our concierge team, who can be contacted on firstname.lastname@example.org, or call +44 (0)131 525 8200.
DO YOU PROVIDE EXPRESS CHECK-OUT?
Yes, for anyone paying by credit card. You will be given the option on check-in, with the final bill provided by 2am on the morning of departure. You need to drop-off your signed bill in a box at reception on departure.
WILL THE HOTEL BE IMPACTED BY THE ROAD CLOSURE TO LEITH STREET, DURING THE ST. JAMES CENTRE REDEVELOPMENT?
Direct access to the hotel will be unaffected by the road closure, and guests will still be able to make use of the nearby Q-Park during their stay. There may be some diversions in place for anyone driving to the hotel - please contact us directly for advice on the best route to take. Any other travellers will be unaffected.
STILL HAVE A QUESTION?
Contact us on email@example.com, or call +44 (0)131 525 8200.